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Accessibility Statement

Last updated January 2026

Our Policy & Commitment

At Reward Gateway | Edenred, we are committed to accessibility, diversity, and inclusion. As Business Disability Forum members, we endeavor to ensure our solutions and services are accessible to all, regardless of ability. As part of this, we follow W3C Web Content Accessibility Guidelines (WCAG) and applicable legislation.

To meet Public Sector Accessibility Regulations (2018), we:

  • Independently test the platform to WCAG 2.2 A and AA
  • Support assistive technologies
  • Include people with disabilities in user research and testing
  • Publish this Accessibility Statement

Digital Accessibility Statement

We are working to ensure our websites and online services are accessible for all and are committed to following the W3C Web Content Accessibility Guidelines and other applicable accessibility laws. We want as many people as possible to be able to use our website and apps. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website or app using a keyboard or speech recognition software
  • Listen to most of the website or app using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the website and app text as simple as possible to understand. To accomplish this, we have partnered with Level Access to leverage their technology platform and 25 years of experience to achieve and sustain conformance to accessibility standards. Their accessibility technology platform is used to evaluate our digital properties in accordance with best practices and is supported by a diverse team of accessibility professionals, including users with disabilities.

Through this partnership we continue to develop our digital accessibility program and capabilities so that we are designing, developing, and testing our websites, applications and online services for conformance to accessibility standards.

Compliance status

Our website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

VPAT WCAG 2.2 AA 2025 (PDF opens in new window)

Our mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. VPAT Pending 2026.

Evaluation Methods Used

Our platforms are continually tested against the applicable success criteria within the Web Content Accessibility Guidelines (WCAG) 2.2 conformance Level A and AA.

The testing methodology includes a combination of automated testing, manual and code level review and testing by individuals with disabilities using various assistive technologies, including keyboard-only interaction. This testing methodology ensures that every aspect related to accessibility and user experience is included in our analysis. Below is a list of some of the technologies and environments used:

  • Assistive technologies – screen readers (JAWS, NVDA, VoiceOver), keyboard only interaction, browser zoom
  • Automated tools – Axe, Color Contrast Analyzer
  • Browsers – Edge, Chrome, Firefox, Safari
  • Accessibility plugins – Axe
  • Assistive tools in operating systems – VoiceOver, TalkBack
  • Devices - desktops, tablets and smart phones

What we are doing to improve accessibility

Our accessibility improvement efforts are organized into distinct workflows across four key areas: Product and Design, Development, QA, and User Testing. Each area plays a vital role in fostering an inclusive user experience.

1. Product and Design

In the Product and Design phase, our design team lays the groundwork for accessibility from the very beginning:

  • Accessibility Tools: We utilize Figma accessibility tools, including annotation plugins, to ensure that all base design instances conform to accessibility standards.
  • Color Contrast Compliance: Our design themes and tokens are rigorously tested to maintain acceptable color contrasts, ensuring visual components are legible for all users.
  • External Reviews: We conduct external Figma reviews with Level Access experts to identify potential accessibility enhancements before moving on to implementation. This additional layer of scrutiny helps us refine our designs.
  • Collaboration with Engineers: We hold handover sessions with engineers to discuss implementation concerns, allowing us to align on accessibility features and potential challenges early in the development process.

Through these focused efforts in the Product and Design phase, we are committed to ensuring a strong foundation for accessibility, paving the way for a product that meets the needs of all users.

2. Software Development

In the development phase, we implement several strategies to uphold accessibility standards:

  • Prevention through Automated Tooling:
    • Linting plugins raise potential issues for developers immediately.
    • Axe-based unit testing for all new code to ensure compliance.
    • Continuously monitoring the codebase with third-party tools to proactively identify accessibility issues.
    • All base components have continuous accessibility scans and reviews in Storybook and Chromium.
    • Ci integration checks for accessibility issues.
  • Incorporation into the Software Development Lifecycle (SDLC):
    • Addressing accessibility considerations from the design stage to ensure a user-centric approach.
    • Reducing the introduction of code variations by leveraging well-tested and compliant existing code whenever possible.
    • Conducting pre-deployment checks to monitor and validate accessibility compliance for code changes.
    • Code Reviews require manual accessibility review screenshots
  • Staff Training:
    • Establishing internal Accessibility Guilds to promote knowledge sharing among development teams.
    • Partnering with Level Access to provide training through their Accessibility Academy.
    • Subscribing to online accessibility training platforms to equip all developers with essential knowledge.
    • Gaining access to technical support from Level Access professionals for specific inquiries and challenges.

3. QA (Quality Assurance)

The QA team is responsible for consistent monitoring and validation of accessibility:

  • Automated Monitoring: Implementing weekly automated scans of our platform against WCAG 2.2 AA standards to identify any additional areas requiring remediation.
  • Manual Audits: Arranging large-scale manual audits by Level Access to uncover issues that automated scans might not detect. Specific focus areas include:
    • Form interactions
    • Modals and dialogs
    • Asynchronous activities, such as lazy-loaded content or alerts and notifications
    • Rich media interactions
  • Validation: Conducting manual re-validation of any remediated issues to ensure that solutions meet high accessibility standards.

4. User Testing

In our User Testing phase, we engage real users, including those with diverse needs, to gather valuable feedback and ensure compliance with accessibility standards. Our approach includes:

  • User Acceptance Testing (UAT): As part of each client’s implementation, we schedule dedicated time for UAT. We provide a comprehensive Test Plan that grants approved users access to conduct testing using predefined test scripts. These scripts not only cover general functionality but also cover accessibility to ensure the platform meets client needs and operates fully.
  • Diversity in Testing: In compliance with the Public Sector Bodies Accessibility Regulations and the Equality Act 2010, we actively support diversity in our testing process. This includes conducting tests with a representative sample of users with specific needs, ensuring that various perspectives and requirements are accounted for.
  • Client Sign-Off: To guarantee client satisfaction, services are only launched upon receiving client sign-off. This step ensures that all requirements, including accessibility needs, have been thoroughly addressed, and the platform meets expectations before going live.

Through this rigorous User Testing process, we commit to delivering a fully operational and accessible platform that meets the diverse needs of our clients and their users.

Third Party Applications

We make use of third-party sites and tools such as Wistia, YouTube, Facebook, Checkout.com and Froala. We do not control the way content is portrayed by any third-party site.

Contact

We want to hear from you. If you would like further information about Reward Gateway | Edenred’s accessibility efforts, have other accessibility questions or feedback, or encounter accessibility barriers on our digital properties, please contact us.